Patient Guide

İzmir Özel Can Hastanesi was designed around maximum patient safety and maximum comfort. When you arrive at your room, our housekeeping team and nurses will be glad to tell you everything you need to know about it.

All our patient rooms have:

• Hospital bed and linen
• Bedside cabinet
• Wardrobe
• Overbed lamp
• Mini fridge
• Long ottoman
• Companion chair and linen
• IV stand
• Waste bin
• Towels (large and small)
• Shampoo, conditioner, shower gel and body lotion
• Hair dryer
• Slippers
• 32-inch LCD TV (52 channels)
• Internal telephone

Our hospital has an operating suite available to all surgical specialties, applying world-class asepsis and antisepsis principles and designed for multidisciplinary work. Our state-of-the-art medical equipment makes it possible to perform the most advanced operations in every surgical specialty. With operating rooms built to international standards and a highly knowledgeable, experienced surgical team, our hospital has become the first choice for surgery for many patients worldwide.

• The patient's doctor decides whether a companion is needed.
• Only one companion is allowed.
• The companion should not be present with the patient during ward rounds and medical care.
• If there is no ward secretary, the ward nurse issues the companion card.
• The companion helps with the patient's care to the extent permitted.
• The companion must follow all hospital rules.
• Some clinics do not allow companions.
• Companions are not permitted in any intensive care unit.
• Smoking is prohibited inside the healthcare facility.
• If there is any change in the patient's condition, the companion must inform the nurses on the ward.

• The right to live in complete physical, mental and social well-being is the most fundamental human right and is kept in mind at every stage of care.
• Patients are treated humanely, in the knowledge that everyone has the right to life and to protect and develop their physical and spiritual existence, and that no authority or person has the power to take this right away.
• In the provision of healthcare, no distinction is made on the basis of race, language, religion or sect, gender, political opinion, philosophical belief, economic or social status or any other difference. Health services are planned and organized so that everyone can access them easily.
• Except where medically necessary or required by law, no one's bodily integrity or other personal rights may be interfered with without their consent.
• No one may be subjected to medical research without their consent and the permission of the Ministry of Health.
• Except where permitted by law or medically necessary, the privacy of the patient's private and family life may not be violated.

Our patient admissions offices are on the hospital's ground floor, where our friendly, well-trained team is ready to help you. Outside working hours and on public holidays, admissions are handled at the Emergency Department desk.

Please bring the following documents with you when you are admitted:

• National ID card or driver's license (Turkish ID number)
• Passport for non-Turkish citizens
• Medical records or documents
• For privately insured patients: insurance card, the insurance admission approval form completed by your doctor, and information about treatment costs

Once your doctor informs our ward nurses that your treatment is complete and you are ready to be discharged, our team will complete and check your medical records and documentation, the medical team will give you post-discharge instructions, and your file will be sent to our admissions and discharge office. You can then go to the discharge office to complete your discharge.

1. 1General Responsibilities

   1. 1.1Everyone should do their best to look after their own health and follow advice for a healthy life.
   2. 1.2Those who are eligible may donate blood or organs.
   3. 1.3In minor cases, people should take care of themselves.

2. 2Social Security Status

   1. 2.1Patients must report changes to their health, social security and personal information in a timely manner.
   2. 2.2Patients must have their health booklet (such as Bağ-Kur or Green Card) validated on time.

3. 3Informing Healthcare Professionals

   1. 3.1Patients should give complete and accurate information about their complaints, past illnesses, any previous inpatient treatment, any medications they currently take and all other health-related matters.

4. 4Following Hospital Rules

   1. 4.1Patients should follow the rules and procedures of the healthcare facility they attend.
   2. 4.2Patients should follow the referral chain set by the Ministry of Health and other social security institutions.
   3. 4.3Patients are expected to cooperate with healthcare professionals throughout their treatment, care and rehabilitation.
   4. 4.4Patients using a facility that works by appointment should keep to the date and time of their appointment and notify the facility of any changes.
   5. 4.5Patients should respect the rights of hospital staff, other patients and visitors.
   6. 4.6Patients must pay for any damage they cause to hospital property.

5. 5Following Treatment Recommendations

   1. 5.1Patients should listen carefully to advice about their treatment and medications and ask about anything they do not understand.
   2. 5.2If patients are unable to follow the recommendations for their treatment, they should tell a healthcare professional.
   3. 5.3Patients should confirm whether they have correctly understood their care plan and post-discharge care plan.
   4. 5.4Patients are responsible for the consequences of refusing treatment or not following recommendations.